Who is Bill Gaw?

And, why should we
listen to him?

Home


ISO 9000 2000 Training

Continuous Quality Improvement

ISO 9000 2000 Compliance e-Tool Box

  • ISO 9001 2000 Interactive Checklist 

  • TQM Quality Manual

  • Quality Control Procedures

 Are you concerned about job related stress? 
Are you troubled by slow growth and earnings?
Are you worried about your company's future? 

 

privacy policy

Contact Us

 To review our training 
 options, click on 
  the links below: 

Lean Manufacturing Principles and Techniques

e-Training Packages:

Lean manufacturing

Balanced Scorecard

ISO 9000 2000

Supply Chain Management

Lean Six Sigma

Strategic Planning

     Other Options:   

Thinking Outside 
the Box Principles 

Lean Manufacturing
Certification Program

Kaizen Blitz/Events

Lean Manufacturing Implementation

Overview of Six Sigma

Inventory Reduction Techniques

Strategic Tactical
Planning

Total Quality
Management


If so, you've come to the right place. Here you'll find 
cost-effective, "win-win," proactive solutions
for you and your company.

"We must constantly retool ourselves, become
 perpetual students, or we risk becoming obsolete."
                                                                        Price Pritchett

STAY CONNECTED

To stay current on quality management techniques, please subscribe to our weekly bulletin, "Management Basics and Best Practices (MBBP)."  Simply fill in the below form and click on the " subscribe button." 

We'll also send you our Special Report, "6-Change Initiatives for Personal and Company Success."  

All at no cost of course. 

First Name:
Your E-Mail:

 Your personal information will never 
be disclosed to any third party.
privacy policy

Here's what one of our 12,000 plus subscribers
said about the MBBP Bulletin:

"Great articles. Thanks for the insights. I often share portions of your articles with my staff and they too enjoy them and fine aspects where they can integrate points into their individual areas of responsibilities. Thanks again."

               Kerry B. Stephenson. President. KALCO Lighting, LLC

Continuous Quality Improvement

ISO 9000 2000 Compliance e-Tool Box

The ISO 9000:2000 e-Tools and training you'll receive via Bill Gaw's e-Toolkit won't be found anyplace else. Not in the books at Amazon.com. Neither in the library of APICS nor in the Harvard Business School Press.

If you've ever said, "There must be a better way." 
... there is, and it's not more computerization!

  • Do you need to improve systems and information integrity

  • Does your company need to increase speed, improve quality while reducing operating costs?

  • Does your team want to eliminate the high cost and mega stress of the end-of-the-month quality crunch?

  • Do you want to gain control of your day-to-day activities and create a fun work environment?

  • Does everyone want to reach their full growth and earnings potential

If you answered YES to any of these questions, you no doubt will find value for whatever time you spend reviewing the content of this web page. If you are in search of a better way to pursue quality, you have come to the right place. Here you will find the quality e-Tools that provide the nuts and bolts of an effective quality management system. Your e-Toolkit will help you and your team achieve quality management success and implement proactive solutions that eliminate quality problem finger-pointing, shop floor chaos and the end-of-the-
month quality crunch. 


"The more you know how to do, and the 
better you do it, the more valuable you become."
                                                                        Price Pritchett

Objective: Provide an interactive ISO 90001 checklist and quality
                 manual and procedures to jump-start or re-ignite a
                 company's total quality management initiative.                 

Purpose:   Provide a total quality management roadmap to optimize
                 prior quality efforts and  maintain a focus on quality
                 improvements. 

Benefits: Competitive guidance to help you and your company: 

  • Improve Customer Service and Satisfaction

  • Reduce the high cost of end-of-month scrambling 

  • Eliminate quality problem "finger-pointing

  • Minimize supplier quality rejections 

  • Diminish production rework and scrap

  • Eliminate RTV and MRB activities

  • Eliminate customer returns and warrantee charges

  • Reach your full growth and earnings potential

  • Certificate of Achievement – as a "Master of Quality Management Basics."    

Continuous Quality Improvement

ISO 9000 2000 Compliance e-Tool Box

Even if you are quite familiar with the old ISO 9000, you will likely find much of the new standard confusing.  No more will you find those "20 Elements" that were the foundation of the old standards. And to make it even more confusing, there are dozens of new terms to learn, eight new Quality Management Principles, plus a whole different perspective for quality thinking called "The Process Approach".

There are no more alternate 9001, 9002 and 9003 models by which to plan your quality system.  Instead, you are now required to decide which requirements of the new 9001 standard apply to you and which do not.  Any exclusions must be fully explained and the justification documented.

e-Check's interactive definitions, guidance notes and examples will help you find your way and make sense of the new standard.  

Many valuable Uses

You will find e-Check useful in many different ways.  Its paraphrased checkpoints, pop-up context-specific notes and hyperlinked cross-references are extremely useful as a tutorial for understanding the new ISO 9001 Standard's structure and requirements. 

A printed copy of e-Check is an excellent e-Tool for self-assessment and "gap analysis" to help determine where you are now, and what needs to be done.   It can also be used as a planning guide for mapping out your conformity project and estimating resource requirements.

Later on as the project progresses, frequent use of e-Check as an audit e-Tool will simplify measurement of progress and help keep your project on track.

   ISO Quality Manual
Table of Contents

Section Title Page
i Introduction/Foreword  2
ii Table of Contents  3
iii Revision History  4
1 Management Responsibility  5
2 Quality System  8
3 Contract Review  10
4 Design Control  13
5 Document and Data Control  16
6 Purchasing  19
7 Control of Customer Supplied Product  22
8 Product Identification and Tractability  23
9 Process Control  25
10 Inspection and Testing  27
11 Control of Inspection, Measuring, and Test Equipment  31
12 Inspection and Test Status  34
13 Control of Nonconforming Products  36
14 Corrective and Preventive Action  39
15 Handling, Storage, Packaging, Preservation, and Delivery  42
16 Control of Quality Records  46
17  Internal Quality Audits  49
18 Training  52
19  Servicing 54 54
20  Statistical Techniques  55

ISO Procedure Templates

Procedure

ID

 

Title

Initiating

Department

No. of

Pages

Revision

No.

 400-1

 Quality Assurance Manual

Quality Assurance

57

Initial Release

 403-1

 Product Improvement Procedure

 Marketing

 6

 A

 403-2B

 Order Fulfillment Procedure

 Marketing

 8

 B

 405-1

Quality Management System Document Control Procedure

Quality Assurance

 6

Initial Release

 406-1A

 Evaluation of Subcontractors

 Purchasing

 10

 A

 406-2A

Supplier Corrective Action Request Instructions

 Purchasing

 8

 A

 406-3C

 Procurement Authorization

 Purchasing

6

 C

 409-1

Manufacturing Process Control Procedure

 Manufacturing

 4

Initial Release

 409-2

 Manufacturing Routing Process

 Manufacturing

 6

Initial Release

 410-1B

 Acceptance Sampling Procedure

Quality Assurance

 9

 B

 410-2

Supplier Inspection Delegation (Dock to Stock) Program

Quality Assurance

 6

Initial Release

 410-3

 First Article Inspection Procedure

Quality Assurance

 4

Initial

Release

 411-1A

Control of Inspection, Measuring and Test Equipment

Quality

Assurance

 

10

 

A

 413-1A

Non-conforming Material Processing

Quality Assurance

 9

 A

 413-2

(Your Company) Approved Material Review Board Members

Quality Assurance

 N/A

 N/A

413-3

Reject Codes Assembly and Quality Lab.

Quality Assurance

3

Initial

Release

 413-4A

 Deviation Request

 Manufacturing

 5

 A

 414-1B

Corrective Action Request Completion/ Submittal Instructions

Quality Assurance

 10

 B

 415-1B

 Receiving Procedure

Material Control

 5

 B

415-2B

 Stockroom Procedure

Material Control

8

B

 415-3A

 Shipping Procedure

Material Control

 9

 A

 417-1B

 Internal Quality Auditing

Quality Assurance

 12

 B

 419-1A

Customer Complaint Process Completion/ Submittal Instructions

Customer Service

 6

 A

 419-2B

Customer Return Processing Completion/ Submittal Instructions

Customer Service

 4

 B

 419-3