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Total Quality Management

A Special Offer for MBBP Subscribers

Quality Management , Back-to-Basics,
PowerPoint® Plus, e-Training Module

The quality management e-Training you'll receive via Bill
Gaw's module won't be found anyplace else.
Not in the books at Amazon.com. Neither
in the library of APICS nor in the
Harvard Business School Press.


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If you've ever said, "There must be a better way" ... there is, and it's not more computerization!

Does your company need to increase speed, improve quality while reducing operating costs?

Does your team want to eliminate the high cost and mega stress of end-of-the-month scrambling?

Does your systems results need improvement?

Do you want to gain control of your day-to-day activities and create a fun work environment?

Are your engineering and sales processes slow?

Does everyone want to reach their full growth and earnings potential?

If you answered YES to any of these questions, you no doubt will find value for whatever time you spend reviewing the content of this web page. If you are in search of a better way to run your business, you have come to the right place. Here you will find Bill Gaw's Quality Control e-Training Module. e-Training to optimize process control... e-Training that creates bullet proof solutions that return sanity to the business and raises the level of a company's bottom line performance. 

Quality Management,
PowerPoint® Plus, e-Training Module

Objective: Provide cost-effective, self-paced e-learning 
                 for anyone... everyone... anywhere... anytime.

Purpose:  Make available quality management  
                knowledge without the high cost of travel
                expenses, and time away from the job.

Benefits:  A transfer of competitive knowledge to help you
               and your company: 

Streamline and optimize business processes 

Increase speed, improve quality and reduce costs

Eliminate the high cost of end-of-the-month scrambling

Transform stressful work places into fun environments

Reach your full growth and earnings potentials.       

Quality Management
ISO Compliance Tool Box

Even if you are quite familiar with the old ISO 9000, you will likely find much of the new standard confusing.  No more will you find those "20 Elements" that were the foundation of the old standards. And to make it even more confusing, there are dozens of new terms to learn, eight new Quality Management Principles, plus a whole different perspective for quality thinking called "The Process Approach".

There are no more alternate 9001, 9002 and 9003 models by which to plan your quality system.  Instead, you are now required to decide which requirements of the new ISO standard apply to you and which do not.  Any exclusions must be fully explained and the justification documented.

e-Check's interactive definitions, guidance notes and examples will help you find your way and make sense of the new ISO standard.  

Many valuable Uses

You will find e-Check useful in many different ways.  Its paraphras-ed checkpoints, pop-up context-specific notes and hyperlinked cross-references are extremely useful as a tutorial for understanding the new ISO Standard's structure and requirements. 

A printed copy of e-Check is an excellent tool for self-assessment and "gap analysis" to help determine where you are now, and what needs to be done.   It can also be used as a planning guide for mapping out your conformity project and estimating resource requirements.

Later on as the project progresses, frequent use of e-Check as an audit tool will simplify measurement of progress and help keep your project on track.

Quality Management: ISO Quality Manual

 Table of Contents
Section Title Page
i Introduction/Foreword  2
ii Table of Contents  3
iii Revision History  4
1 Management Responsibility  5
2 Quality System  8
3 Contract Review  10
4 Design Control  13
5 Document and Data Control  16
6 Purchasing  19
7 Control of Customer Supplied Product  22
8 Product Identification and Tractability  23
9 Process Control  25
10 Inspection and Testing  27
11 Control of Inspection, Measuring, and Test Equipment  31
12 Inspection and Test Status  34
13 Control of Nonconforming Products  36
14 Corrective and Preventive Action  39
15 Handling, Storage, Packaging, Preservation, and Delivery  42
16 Control of Quality Records  46
17  Internal Quality Audits  49
18 Training  52
19  Servicing 54 54
20  Statistical Techniques  55

ISO Procedure Templates

Procedure

ID

 

Title

Initiating

Department

No. of

Pages

Revision

No.

 400-1

 Quality Assurance Manual

Quality Assurance

57

Initial Release

 403-1

 Product Improvement Procedure

 Marketing

 6

 A

 403-2B

 Order Fulfillment Procedure

 Marketing

 8

 B

 405-1

Quality Management System Document Control Procedure

Quality Assurance

 6

Initial Release

 406-1A

 Evaluation of Subcontractors

 Purchasing

 10

 A

 406-2A

Supplier Corrective Action Request Instructions

 Purchasing

 8

 A

 406-3C

 Procurement Authorization

 Purchasing

6

 C

 409-1

Manufacturing Process Control Procedure

 Manufacturing

 4

Initial Release

 409-2

 Manufacturing Routing Process

 Manufacturing

 6

Initial Release

 410-1B

 Acceptance Sampling Procedure

Quality Assurance

 9

 B

 410-2

Supplier Inspection Delegation (Dock to Stock) Program

Quality Assurance

 6

Initial Release

 410-3

 First Article Inspection Procedure

Quality Assurance

 4

Initial

Release

 411-1A

Control of Inspection, Measuring and Test Equipment

Quality

Assurance

 

10

 

A

 413-1A

Non-conforming Material Processing

Quality Assurance

 9

 A

 413-2

(Your Company) Approved Material Review Board Members

Quality Assurance

 N/A

 N/A

413-3

Reject Codes Assembly and Quality Lab.

Quality Assurance

3

Initial

Release

 413-4A

 Deviation Request

 Manufacturing

 5

 A

 414-1B

Corrective Action Request Completion/ Submittal Instructions

Quality Assurance

 10

 B

 415-1B

 Receiving Procedure

Material Control

 5

 B

415-2B

 Stockroom Procedure

Material Control

8

B

 415-3A

 Shipping Procedure

Material Control

 9

 A

 417-1B

 Internal Quality Auditing

Quality Assurance

 12

 B

 419-1A

Customer Complaint Process Completion/ Submittal Instructions

Customer Service

 6

 A

 419-2B

Customer Return Processing Completion/ Submittal Instructions

Customer Service

 4

 B

 419-3

Warranty/Repair Order Fulfillment  procedure

Customer Service

 9

 Initial Release

 420-1B

 Statistical Process Control

 Operations

7

 B

 705-1A

Engineering Document/Drawing Control Procedure

Document Control

 4

 A

705-2A

Engineering Change Request/Orders including Expedited changes Proc.

Document Control

 7

 A

 705-3B

Stop and Lift Order (SALO) And Advanced notification procedure

Document Control

 4

 B

 705-4A

Change Control  Board (CCB) Procedure

Document Control

 4

 A

 705-5

Drawing Requirement Manual

Document Control

 76

Initial Release

 ME-002J

Machine Shop Workmanship Standards

Document Control

 17

 J

 


One of our customers saying it even better than we can:

"Your WCM e-Training modules are the easiest and fastest way to understand the practicalities of business processes that I have seen in many years of management consulting activity. I intend to use them in my practice, if you are agreeable, since I am now extending into new consulting areas."

    Luis Nascimento, DMA Consultores, Porto, Portugal

A Special Offer for MBBP Subscribers

Much less than you would imagine. In fact, we make the e-Training modules affordable so that it can fit easily within your personal or your company's e-Training budget. We want you and your company to hear what Bill has to say about quality management and the best way to do that is to make it affordable


 Bill's Quality Management e-Training Module, a $149.00 bookstore value, can be ordered by MBBP Subscribers for only:

$97.00

That's a 35% discount and hundreds of dollars less than attending a relevant seminar. And with Mr. Gaw's expert commentary and "lessons learned" it's like attending a seminar in person ... having Bill guide you personally through the techniques and processes
 

 Our Guarantee Says It All

We are so sure that your e-Training module will have the impact you desire that you can order entirely at our risk. This e-Training module comes with a No Risk, 100% Unconditional Money-Back Guarantee. This is a Lifetime 100% Money- Back Guarantee!  

Believe this, we will never consider your purchase binding until you have reviewed all the material and put it into practice. We know that you, like our other customers, will be thrilled with the results. In fact, we are so convinced that this e-Training module will work for you that if you aren't completely satisfied for any reason at any time, we'll immediately refund your purchase price.  You simply can't lose.

Order by credit card :      

Place your order via our secure order form. We'll send confirmation by return email and your Quality Management e-Training Module via download file and you'll have them at your desk within 24 hours. Just click on the secure order bar below:


A Gift for You

 If you feel that this offer is not for you, forward it to your leaders and we will immediately email you a download copy of " How to Survive in an Entirely New Economy."
 


To open the "Forward to a Colleague" form:
 

"Back to Basics" e-Training for anyone ... anywhere ... anytime

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