A SPECIAL OFFER FOR MBBP BULLETIN SUBSCRIBERS

If your company is interested in mastering the 8-Basics 
of ISO 9001, a good approach would be to consider our 
e-Tutorial, "Self-directed ISO 9000:2000 Conformance." 

DURING THIS WEEK ONLY, MBBP Subscribers can purchase 
their tutorial at a 40% discount from our bookstore 
price of $497.00; or for $297.00. Now that's a savings 
of $200 from retail and many more hundreds of dollars 
less than attending a relevant seminar. (And unlike a 
seminar, your tutorial will always be available for 
future reviews) Now that's an offer you shouldn't pass 
up.

You can check it out at:

http://bbasicsllc.com/iso.spl.htm

Do it today because the offer ends: Friday the 10th
and after this week you won't see this special again 
for another year.

==========================================

February 6, 2006

Hi [[firstname]], 

ISO 9000 certification vs. compliance... my view is 
that most customers do not require registration and 
certification but definitely look for ISO 9000 
compliance when evaluating supplier qualifications. 

The difference in costs and the time required to 
complete each program is huge! In my opinion, the 
competitive advantages of ISO certification over ISO 
compliance is just not worth the added monetary and 
resource investment. 

Achieving compliance to ISO 9000 standards or 
requirements is one of the highest priorities in many 
companies today. Yet, for all of the urgency and focus, 
it is still, in many cases, a misunderstood and 
therefore misinterpreted requirement. 

This week's article focuses on the resolution of key 
issues relative to understanding and successfully 
implementing a program leading to compliance.

Bill Gaw
bg@bbasicsllc.com
760-945-5596

P.S. Be sure to visit our ISO 9000 guru's web page at:

http://bbasicsllc.com/zalatan.htm 

George Zalatan provides in-house training and consulting
for companies seeking a cost effective approach to 
achieving either ISO 9000 certification or compliance. 

Check out his services at: 

http://bbasicsllc.com/zalatan.htm 

P.P.S Please note that with your help the MBBP Bulletin
has passed the 11,000 subscriber mark, with your 
continued support we should reach 15,000 by year end.

==========================================
MANUFACTURING BASICS & BEST PRACTICES BULLETIN

Now serving over 11,198 subscribers

Competitive Knowledge for Manufacturing People 
==========================================

SELF-DIRECTED ISO 9000 2000 COMPLIANCE

PART I (Part II next week)

The ISO requirements were established to provide an 
international standard of conformance to certain key 
criteria. The intent is to establish a base of common 
expectations and disciplines. 

Auditable conformance is then expected with continued 
adherence. Basically, conformance was originally 
necessary if you did, or planned to do, business in the 
European Community. However, the application of ISO 9000 
has now spread to all business areas since the intent is 
for universal application. 

UNDERSTANDING THE REQUIREMENTS

ISO 9000 requirements are written mainly in a generic 
or broad sense. This is because of the universal 
applicability objective which detail beyond a specific 
level would make impossible.

The requirements are also written in the sense that the 
overall intent is accomplished. Specifically, this means 
that what you do is documented, how you do it is 
verifiable, and that control of documentation is 
established and maintained

The following is a basic outline concerning definition 
of the key conformance elements:

1. Management Responsibility-relates to management 
role in policy creation, maintenance and conformance.

2. Quality System-requires a clearly documented 
quality system including a quality manual, clear 
procedures and work instructions, new product quality 
plan, measurements, capability, and inspection or 
monitoring methods.

3. Contract Review-involves verifying customer 
process needs, schedule, and cost, plus process 
conformance.

4. Design Control-involves clear documentation 
concerning the engineering change system. Specific 
areas include responsibility for changes, effectivity 
management, and design/process verification.

5. Document Control-concerns data base management 
and control, scheduling control and accuracy. Most 
important requirements relate to the creation, review, 
approval and maintenance of documents. These include 
responsibility and conditions under which documents 
can be changed.

6. Purchasing-involves the evaluation, selection, 
certification, and control of suppliers. It also involves 
maintenance and verification of documentation and data.

7. Purchaser Supplied Product-concerns the storage, 
control, and accuracy of purchaser supplied items.

8. Product Identification and Traceability-looks for 
defined levels of traceability and specific controls. 
It also concerns methods of establishing and monitoring 
product identity.

9. Control of Production-concerns process 
identification, process control, process documentation, 
and documented work instructions.

10. Inspection and Testing-looks for actions and controls 
in conformance with quality manual instructions and 
inspection/test instructions. These are specifically 
related to incoming, in-process, and final.

11. Inspection, Measuring, and Test Equipment-involves 
conformance to required calibration and adjustment. Also 
requires protected storage, control, and accurate records.

12. Inspection and Test Status-concerns documentation 
relative to conformance and reporting status.

13. Control of Nonconforming Product-involves storage, 
control, dispositioning and reporting of non-conforming 
product. It also involves customer coordination of 
disposition.

14. Corrective Action-defined procedures relative to 
failure analysis (internal and external), corrective 
action responsibility and control. Also look for 
verification of implementation and prevention of 
reoccurrence.

15. Handling, Storage, Packaging and Delivery-
involves packaging procedures, warehouse storage 
procedures and disciplines, and controls to prevent 
product deterioration and obsolescence.

16. Quality Records-involves quality record maintenance, 
storage and availability.

17. Internal Quality Audits-concerns conformance to 
quality manual and management directive. This requirement 
also requires corrective action procedures as the result 
of an audit.

18. Training-requires documentation on training scope 
and content, responsibility for planning and coordination, 
authorization and funding.

19. After-Sales Servicing-involves the need for policies 
and procedures to meet contractual and committed 
guarantees, warranties and other service activities.

20. Statistical Techniques-as necessary, but well 
documented; to meet customer and/or internal 
performance standards. Does not require SPC or other 
specific inspection or monitoring techniques.


EDUCATION AND TRAINING

Education initially should involve management and a 
project team in understanding the requirements of ISO 
9000 and which are applicable. This group should also 
be educated in the best approach toward structuring an 
implementation process, the key issues to be addressed, 
and the pitfalls to be avoided.

Training should be conducted to ensure the following: 

1. A clear understanding of procedures by those 
involved in their execution.

2. Actions taken are in conformance with the 
established procedures. Responsibility for education and 
training is the responsibility of each member of the 
project team as it applies to his or her area of 
responsibility.


=====================================

A SPECIAL OFFER FOR MBBP BULLETIN SUBSCRIBERS

If your company is interested in mastering the 8-Basics 
of ISO 9001, a good approach would be to consider our 
e-Tutorial, "Self-directed ISO 9000:2000 Conformance." 

DURING THIS WEEK ONLY, MBBP Subscribers can purchase 
their tutorial at a 40% discount from our bookstore 
price of $497.00; or for $297.00. Now that's a savings 
of $200 from retail and many more hundreds of dollars 
less than attending a relevant seminar. (And unlike a 
seminar, your tutorial will always be available for 
future reviews) Now that's an offer you shouldn't pass 
up.

You can check it out at:

http://bbasicsllc.com/iso.spl.htm

Do it today because the offer ends: Friday the 10th
and after this week you won't see this special again 
for another year.

==========================================

Manufacturing leaders have a responsibility to 
educate and train their team members. 7-World 
Class Manufacturing, cost-effective, training 
modules are just a click away:

http://bbasicsllc.com/training-modules.htm

=====================================

You are welcomed to print and share this bulletin with 
your manufacturing teams, peers and upper management ... 
better yet, have them signup for their own copy at:

http://bbasicsllc.com 

=====================================

Business Basics, LLC
6003 Dassia Way, Oceanside, CA 92056
West Coast: 760-945-5596

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Manufacturing Knowledge you’ll not find at offsite 
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Lean Manufacturing - Balanced Scorecard 
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Lean Six Sigma - Value Stream Mapping

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