Individual and Company Success, Come Discover the
Valuing Diversity: Communicating Across Cultures|
Now let's add one more big chip to the melting pot! Globalization is the sea wave for growth of all the world economies! Here comes more change, more diversity in everyday business life.
What does all this really mean? To provide just a small insight into the impact of "diversity in 2001," let's focus on communications—already a difficult art that is always singled out for improvement potential.
Misunderstanding of cultural differences can have major impacts on effective performance in all situations. Understanding that there are differences in communication style is a key to improving communication across cultures. Here are some thoughtful prescriptions to consider in coping with this increasing cultural diversity.
• SEQUENCING—Skillful exchange of information is essential to all
business situations. Some people talk in a set, logical, linear
manner, while others may appear to talk in circles.
• HOT BUTTONS—You should be thoughtful in how you express
yourself (for example, not everyone appreciates ethnic jokes). The
words we use and many of the expressions we use without thinking can
be "Hot Buttons," causing rage or suspicion or hurt feelings.
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