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Manufacturing Management Training

Strategic Planning 


PART VIII. 


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Emergent Leaders

The ISPteam leaders emerged from the presentations with new confidence and stature in the department. They were seen as rising leaders by their peers, and acted even more boldly to lead their respective areas.

Proactivity with Confidence

The department saw that proactive leadership behavior could make a positive difference and create respect for what had been perceived as a reactive support function.

Improved Relationships and Stature

MIS was gradually viewed in a different light within the Company. Senior management began to trust the depart­ment and gave us less heat on routine issues.

Learnings

What did we learn from the experience of the ISP project? I summarize the principal lessons:

Proactive Leadership

Contrary to some conventional wisdom, under the right conditions, middle management can lead significant change projects without "waiting" for direction from senior man­agement or outside consultants. Those who act like leaders will begin to think like leaders, and will thus become leaders.

Change Management

Projects that seek to implement significant change should study and practice the body of knowledge around "change management." Much of this material is relatively new and immature, but some excellent work has been done. Don't leave home without it!

Project Management

The classic wisdom of large-scale project management all applies to change projects. Thorough knowledge and expe­rience with these issues is required. The larger the project, the greater the risk.

Making Change Personal

Ultimately, the success of large-scale change projects de­pends on people who are willing to change themselves. Change is hard for people, even when it may seem "obvious" that it is necessary. Ask yourself "what's in it for them?"

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High-Involvement

Old-style planning projects neglected the role of people; they forgot the people in the plan. New-style planning recognizes that excited, self-motivated people are no acci­dent; they are a direct product of the planning process itself. Early, active involvement, usually through cross-functional teams, builds their commitment (through own­ership). People who "own" the plan will make it happen without manipulation or coercion.

Changing Mindsets

Significant change projects usually involve changing more than just behavior. They involve changing mindsets. This is the hardest of work, and requires the greatest planning and attention to detail. When successful, it yields the most dramatic results.

People and groups who are able to complete successful change projects are invaluable assets in any field. As the ISP project demonstrated, such projects result directly from study of those who have gone before us. We are limited only by our capacity for hard work and imagination.


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