Emergent Leaders
The
ISPteam leaders emerged from the presentations with new confidence
and stature in the department. They were seen as rising leaders by
their peers, and acted even more boldly to lead their respective
areas.
Proactivity with
Confidence
The
department saw that proactive leadership behavior could make a
positive difference and create respect for what had been perceived
as a reactive support function.
Improved Relationships
and Stature
MIS was
gradually viewed in a different light within the Company. Senior
management began to trust the department and gave us less heat on
routine issues.
Learnings
What
did we learn from the experience of the ISP project? I summarize the
principal lessons:
Proactive Leadership
Contrary
to some conventional wisdom, under the right conditions, middle
management can lead significant change projects without
"waiting" for direction from senior management or
outside consultants. Those who act like leaders will begin to think
like leaders, and will thus become leaders.
Change Management
Projects
that seek to implement significant change should study and practice
the body of knowledge around "change management." Much of
this material is relatively new and immature, but some excellent
work has been done. Don't leave home without it!
Project Management
The
classic wisdom of large-scale project management all applies to
change projects. Thorough knowledge and experience with these
issues is required. The larger the project, the greater the risk.
Making Change Personal
Ultimately,
the success of large-scale change projects depends on people who
are willing to change themselves. Change is hard for people, even
when it may seem "obvious" that it is necessary. Ask
yourself "what's in it for them?"
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High-Involvement
Old-style
planning projects neglected the role of people; they forgot the
people in the plan. New-style planning recognizes that excited,
self-motivated people are no accident; they are a direct product
of the planning process itself. Early, active involvement, usually
through cross-functional teams, builds their commitment (through
ownership). People who "own" the plan will make it
happen without manipulation or coercion.
Changing Mindsets
Significant
change projects usually involve changing more than just behavior.
They involve changing mindsets. This is the hardest of work, and
requires the greatest planning and attention to detail. When
successful, it yields the most dramatic results.
People and groups who
are able to complete successful change projects are invaluable
assets in any field. As the ISP project demonstrated, such projects
result directly from study of those who have gone before us. We are
limited only by our capacity for hard work and imagination.
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