discussed in previous sections, we have identified many
people-driven issues to address to move the project forward and
enable it to achieve its full potential. In addition, we discussed
scope and focus and a foolproof process as being issues. It has been
our experience that to address these issues and put the project on
track requires four key initiatives:
• Applied Education
• Formal plan with
improvement culture Applied Education
education is critical when addressing the people-related issues to
re-energize your project. This is defined as education in which
participants learn what successful companies do and why; in other
words, their reasoning for managing the business. Through
discussion, participants develop an understanding of where they are
in relation to this benchmark and where they can be. They prioritize
activity and develop the action plan that will make this opportunity
a reality. Team group activities dominate the education experience
to allow each participant input on a plan to improve. In the end,
there is ownership by each individual in the educational experience.
use is made in which case studies and vivid examples allow
individuals to conduct non-threatening self-examination. Applied
education becomes the catalyst for change in this environment. As a
matter of fact, change is not the correct term, rather evolution as
we involve all of our people in incremental improvements that
culminate in large benefits.
with senior management and engulfing the total organization, many
issues impeding our progress are addressed in this educational
process. A formalized ROI is part of the team group exercise. A
clear vision is established as well as a road map to success.
Through team group exercises and a non-threatening environment,
rationalization of performance becomes less of an issue and change
educate the total company, people become involved positively in
moving the company forward to achieve the vision laid out by senior
management. This directed involvement means many incremental
improvements and a change in culture to a "team wins"
approach. The project
ahead because people believe and are given the charter to make
beliefs a reality irrespective of politics.
Formal plan and
tangible performance measurement
have a clear vision, the mandatory next step is to provide absolute
direction of where we are going and when. If you don't have this
direction provided by a project plan, people's efforts are not
directed. A proper plan addressing the total scope of the project,
technology, management processes, and simplification of the business
is the road map to guide your people. It also makes a strong
statement of commitment when communicated to the total company.
Unlike other projects there are names and goals that are visual.
Non-performance or non-cooperation is evident and the word
commitment is defined. You cannot speak out of both sides of your
mouth as readily—everyone knows what the objectives are and who is
performance measurement is also a very powerful tool. Tangible
performance measurement and benchmarks keep the project on track and
vividly show the commitment of the management team to change. It
also allows us to focus our resources on the best opportunities and
truly understand the interrelationships and cause and effects of the
elements in World Class manufacturing.
measurement greatly increases the likelihood of success,
especially when these performance measurements are visible to all
parts of the company and discussed on a regular basis. With the
attitude of solving problems rather than blaming them on
individuals, it focuses the project's effort and brings the total
organization on board.
continuous improvement culture
continuous improvement culture is one in which the company
encourages people to challenge and improve and rewards those who
take risks. This is in direct contrast to
culture of "group-think" where we continually
institutionalize facility processes by shooting the messengers
trying to implement change.
education as a catalyst, a formal problem solving approach to
determine correct actions and taking the required time to improve
will allow us to move ahead at breakneck speed, not only in our
current project but in all initiatives in the future.
establishing a disciplined formalized approach to project planning
and performance measurement, using education as a catalyst to
change, and establishing a continuous improvement culture will put
your project back on track.