Maintenance management, to be truly effective
should be very cost conscious. Benchmarking performance by
measuring increased percentages of preventive versus repair
activities, decreased mean time to repair, increased equipment
reliability and reduced inventory levels are strengthened by
incorporating the element of cost savings or cost containment
achieved as well.
To be meaningful, the cost of providing
maintenance services should reflect an accurate picture of
maintenance costs by associating these costs with specific
"cost entities" such as pieces of equipment, groups of
equipment, facilities or areas within facilities. Measuring
these costs can be further refined in a work order history for the
entities by category showing a breakdown of labor, materials,
overhead and subcontract costs by period and by year.
Utilizing routings, BOMs and an efficient work
order process provides the basis for realizing an activity based
costing approach in maintenance and a more accurate assessment of
maintenance costs over time. Maintenance work orders should
reflect a planned cost based on parts costs from the BOM and labor
costs from the routing when the order is opened. As jobs progress,
issues from stock and recording of time completions provide an
accurate accumulation of actual costs.
As part of the compilation of maintenance
history for equipment, facilities, and types of maintenance
activities, the additional perspective of overall maintenance
costs and breakdowns of costs into useful distributions helps to
form a complete database for performance reporting. This will
enable management to make informed decisions about future
requirements and plans.
Integrated Information System
Central to effective maintenance management is
the ability to develop realistic maintenance budgets, determine
the appropriate mix of preventive, predictive and repair work for
equipment, determine stock levels of critical, non-critical and
consumable spares and assess craft requirement by maintenance job
categories. An integrated information system capable of
providing timely and accurate data on equipment costs, resource
utilization, material consumption, as well as performance and
analysis information is necessary to support this type of
decision making.
Application of the tools and techniques discussed here requires
a computerized information system that provides on-line, real-time
interactive information. The system should be accessible to users
of all levels. Maintenance crews should be able to access
equipment history information, parts availability and work order
information; maintenance managers should be able to access
timely, accurate plans and schedules, budgets and performance
reports.
Some features that a fully interactive system should have are:
Back order tracking, work order tracking, time-phased material
planning, time-phased usage tracking, job cost reporting--time,
labor and materials, performance reporting, equipment history.
Ideally, the maintenance system should be
integrated with plant inventory systems, production planning and
control, condition monitoring devices, financial requirements,
payroll and technical data bases. The system should provide for
reporting capabilities on different levels including individual
equipment, individual spare parts, assemblies, machines, labor,
materials and individual and group performance.
Summary
Developing a strategy for maintenance management that
emphasizes prevention rather than reaction can eliminate waste.
Employing good management techniques like planning and
scheduling the categories of the workload with emphasis on
preventive maintenance makes the workload manageable. Using
equipment BOMs to drive material requirements and routings to
drive labor requirements through the planning process eliminates
the waste evidenced in excessive inventory levels and under
utilization of labor. And, using these tools to drive effective
cost information provides management with the information needed
to determine capital investment requirements, annual maintenance
budgets and manpower levels and lays the foundation for future
plans.
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