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	Assembling the Troops—External In addition to our internal staff, several consulting and support groups had to be enlisted to cover areas where expertise was lacking and/or resources were not readily available. At the height of activities, there were staffs from no less than 10 consulting companies, Oracle So­lution Support, and IBM Global Applications Support providing services and expertise in the areas of project management, Oracle applications, and hardware/net­work configuration and maintenance. Handling Cross-Cultural Issues   With implementation activities progressing on several continents simultaneously, cross-cultural issues began to arise that needed addressing. Aside from the most obvi­ous, language difficulties, awareness and sensitivity to interpretations of language and customs had to be ad­dressed. For instance, in the United States, the United Kingdom, Singapore, and Australia, English is the main language spoken. However, how similar words are spo­ken and used contextually can be very different among these countries. Areas where we had to pay special atten­tion during implementation activities were these: •      Written communications had to be concisely writ­ ten checked for interpretation. •      Instructions and training materials had to be writ­ ten in multiple languages. •      Business calendars containing location-specific work­ week and holiday information had to be taken into consideration both from a systems and communica­ tions perspective. •      Particular attention to local customs and sensitivi­ ties had to be paid when visiting, speaking, and/or training at foreign locations. The real key to a successful implementation involv­ing cross-cultural entities is to have an increased sensi­tivity to the fact that people of different backgrounds are being dealt with and consciously validating commu­nications and information to make sure it is presented in a way that is most understandable to all. Part 1  Part 2    Part 3   Part 4   Bill Gaw's Lean Manufacturing & Six Sigma Bulletin (LMSSB) To stay current on Lean Manufacturing and Six Sigma knowledge and implementation know-how, subscribe to Bill Gaw's Lean Manufacturing Six Sigma Bulletin and you'll receive his weekly solutions to the reasons why 80% of lean initiatives fail to meet expectations. And as a bonus we'll send you a download copy of our eBook, "Thinking-Outside-the-Box.". (All at no cost of course.).  Simply fill in your first name and email address and click on the bar below:         Your personal information will never be disclosed to any third party. First Name: Your E-Mail: Here's what one of our 15,000 plus subscribers wrote about the LMSS Bulletin: "Great manufacturing articles. Thanks for the insights. I often share portions of your articles with my staff and they too enjoy them and fine aspects where they can integrate points into their individual areas of responsibilities. Thanks again."                Kerry B. Stephenson. President. KALCO Lighting, LLC Knowledge and implementation know-how you'll not find in the books at Amazon.com... neither in the APICS Package  nor the Harvard Business School Press.   Business Basics, LLC 6003 Dassia Way, Oceanside, CA 92056 West Coast: 760-945-5596  © 2000-2013 Business Basics, LLC