Business Basics
Home Page


Who is Bill Gaw?
And why should we
listen to him?

 

lean manufacturing principles and techniques training

Need a training tool that transforms MRP supporter into LEAN-MRP advocates?
LEAN-MRP Simulation Game-Plus

Lean Certification at your place and at
your pace with a "pay-as-you-go" plan.
Lean Manufacturing Certification

Customer Service Inventory
Step  8 of 8


Get Bill Gaw's Lean Manufacturing Book
$15.00 Click Here

 


privacy policy

987

760-945-5596

Mfg. Training Options:

Lean Manufacturing Transformation

LEAN-MRP Simulation Exercises

Lean Manufacturing Certification Program

Lean Manufacturing
on-site Seminars

Inventory Management
Training Program

Lean Manufacturing, PowerPoint, 8-CD, Training Library

Lean Management PowerPoint Training Modules

Lean Management PowerPoint Training

Lean Manufacturing Assessment and Improvement Plan

Kaizen Training
(On-site Program)

ISO 9001-2008 Compliance and/or Registration

Strategic Planning Training Program

Manufacturing Perform-ance Management Training Program

Thinking-Outside-
the-Box Workshop

Lean Manufacturing Articles

Human Resources

Inventory decisions are not made by systems or proce­dures, they are made by people. We need to hire intelli­gent people, train them, empower them to solve problems, and compensate them for their contributions. In this case, not all of our people are equal. Earlier we talked about ABC classification. We could say that a few senior executives are our "A" employees, not many of them, but they earn a lot of money and have a lot of clout. "B" employees might be our middle management and supervisors, and "C" employees might be our non-exempt work force. Unlike traditional ABC analysis, we probably need to pay more attention to the Cs than the As or Bs. Remember that good inventory management is based on good inventory control. It is our Cs, our re­ceiving clerks, material handlers, production techni­cians, and shipping clerks, who manage the daily transactions that link the real inventory to the perpetual inventory. We need to ensure our Cs have all the train­ing, tools, and enthusiasm they require to maintain very high inventory record accuracy. We also need to train and empower our Cs to make good inventory manage­ment decisions so our customers don't have to wait while the decision gets escalated to some A or B executive.

Distribution

 

The cliche "last but not least" comes to mind. Last in our supply chain from vendor to customer, our distri­bution channel is possibly our closest direct link with our customer. If we have made all the right inventory decisions so far, let's not drop the ball now. If we own the distribution network, let's ensure it's an integrated part of our inventory system. If our distributors don't work for us, it is critically important to us that they strive for the same high level of inventory management and control. Earlier we discussed the benefits of treating our suppliers as partners. The same applies to our distribu­tors. Let's bring them into our inventory management system. Let's use "concurrent distribution engineering" to mutually develop a total inventory system that willprovide the highest level of customer service

For balance of this article, click on the below link:

Lean Manufacturing Articles and click on Series 14


   Increase Your Knowledge... Stay Connected
Join our 15,000 plus MBBP
Bulletin Subscribers

To stay current on Lean Manufacturing principles and techniques, subscribe to our Manufacturing Basics and Best Practices Bulletin (MBBP) and we'll send you our 10-PowerPoint-Plus, Lean Manufacturing, Mini-Modules. (All at no cost of course.)

  Your personal information will never be disclosed to any third party.

First Name:
Your E-Mail:

Here's what one of our 13,000 plus subscribers wrote about the MBBP Newsletter:

"Great manufacturing articles. Thanks for the insights. I often share portions of your articles with my staff and they too enjoy them and fine aspects where they can integrate points into their individual areas of responsibilities. Thanks again."

               Kerry B. Stephenson. President. KALCO Lighting, LLC


"Back to Basics" Training for anyone ... anywhere ... anytime

Business Basics, LLC
6003 Dassia Way, Oceanside, CA 92056
West Coast: 760-945-5596 

© 2001-2013 Business Basics, LLC