Business Basics
Home Page


Who is Bill Gaw?
And why should we
listen to him?

 

lean manufacturing principles and techniques training

Need a training tool that transforms MRP supporter into LEAN-MRP advocates?
LEAN-MRP Simulation Game-Plus

Lean Certification at your place and at
your pace with a "pay-as-you-go" plan.
Lean Manufacturing Certification

Master Scheduling
Part 8 of 12


privacy policy

987

760-945-5596

Mfg. Training Options:

Lean Manufacturing Transformation

LEAN-MRP Simulation Exercises

Lean Manufacturing Certification Program

Lean Manufacturing
on-site Seminars

Inventory Management
Training Program

Lean Manufacturing, PowerPoint, 8-CD, Training Library

Lean Management PowerPoint Training Modules

Lean Management PowerPoint Training

Lean Manufacturing Assessment and Improvement Plan

Kaizen Training
(On-site Program)

ISO 9001-2008 Compliance and/or Registration

Strategic Planning Training Program

Manufacturing Perform-ance Management Training Program

Thinking-Outside-
the-Box Workshop

Lean Manufacturing Articles

8. ATP FOR LINE ITEMS

Customer service people are important users of ATP information along with the master schedulers. The way in which ATP is presented to these users often deter­mines their ability and willingness to use the data.

Problem

 

Most systems present the information to everyone the same way...at the bottom of individual items' master schedule reports. Many customer service organizations take large numbers of orders for multiple line items. They need ATP in a form that helps them deal with these orders in a quick and efficient manner.

Implications

It takes too long for many of these people to look up ATP for items they are entering one at a time. If they cannot do this while the customer is on the telephone or at their computers, there will be little chance of ne­gotiating deliveries before promises are given. The value of ATP will be wasted and customer service levels will be affected.

Solution

 

It is possible to move the ATP calculation to the cus­tomer service representatives' desks. Their order entry screens can automatically check ATP for each line item as orders are entered and provide valid promise dates to the customers immediately. Whole orders can be re­viewed to determine if they can be delivered at the cus-tomers' requested ship dates, the need for partial deliveries, or the need to check with master schedulers to see if delivery dates can be improved.

To Be Continued

For balance of this article, click on the below link:

Lean Manufacturing Articles and click on Series 14


   Increase Your Knowledge... Stay Connected
Join our 15,000 plus MBBP
Bulletin Subscribers

To stay current on Lean Manufacturing principles and techniques, subscribe to our Manufacturing Basics and Best Practices Bulletin (MBBP) and we'll send you our 10-PowerPoint-Plus, Lean Manufacturing, Mini-Modules. (All at no cost of course.)

  Your personal information will never be disclosed to any third party.

First Name:
Your E-Mail:

Here's what one of our 13,000 plus subscribers wrote about the MBBP Newsletter:

"Great manufacturing articles. Thanks for the insights. I often share portions of your articles with my staff and they too enjoy them and fine aspects where they can integrate points into their individual areas of responsibilities. Thanks again."

               Kerry B. Stephenson. President. KALCO Lighting, LLC


"Back to Basics" Training for anyone ... anywhere ... anytime

Business Basics, LLC
6003 Dassia Way, Oceanside, CA 92056
West Coast: 760-945-5596 

© 2001-2013 Business Basics, LLC