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Change Management
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Just as the fear of change is natural and normal, its re­sult, resistance, is natural and normal. Resistance will occur at any point during the change process. The fol­lowing questions, based on a LaMarsh instrument, will give you a sense of where you stand in relation to your change.

Assessing our Resistance

Ask yourself these questions and score them as follows: don't know (0), disagree (1), somewhat disagree (2), somewhat agree (3), and agree (4).

1.       You see the need to change.

2.       You understand what is expected of you.

3.       You believe the change is possible.

4.       You believe that the change does not threaten your
job or security.

5.       You believe that you will not have to work harder.

6.       You believe that you are coping with personal changes

7.       You do not believe that the change is too disruptive.

8.       You have not been burned by previous changes.

9.       You do not see too many changes going on.

10.  You are not satisfied with the status quo.

Total the score, divide by 10, and multiply the result by 25.

If your score is 45 percent, you have issues that are seriously adding to your resistance.


If the score is between 46 and 65 percent, you have serious concern about the change, and this concern will interfere with your ability to deal with it.

If your result is equal or greater than 66 percent, this change could be an opportunity for you. The "don't know" responses let you know where you need to gather more information.


Deal with our Target Issues

How does it feel to be a target? You may feel any or all of the following:

      Feel awkward, ill at ease, and self-conscious when
confronted with change. This is normal. If you have
not initiated the change, then you will feel that you
don't know what to do or how to react to the change.

      Think first about what you have to give up, not what
you will get. When being asked to leave our current
state, we first think about those things in this state
that give us comfort and that these things may not
be with us in the desired state.

      Feel alone, even if everyone else is going through the
same change.
The good news is that you are not alone.
Others are going through the same change with you.
But we are unable to understand this at first.

      Feel that you can only handle so much change. Of­
ten many changes are going on at the same time.
Today it seems that more and more organizations
expect us to accept multiple concurrent changes and
to be as effective with each one. Yet our target behav­
iors caused by our natural fear and resistance may
prevent us from dealing with any of them.

      Think that you're not at the right level of readiness
for change. We don't know what level we need to be
at to handle the change. We need to find this out.

      Concerned that you don't have what is needed for
change. The delta state is confusing and chaotic. Will
you have the skills, knowledge, behaviors, tools, and
techniques to survive it?

      Will want to go back to the "old way" at the first
chance. The current state stays with us until we ac­
cept true ownership for the change. We will go back
to the "right way" whenever possible unless we un­
derstand and want the new ways.

To Be Continued

For balance of this article, click on the below link:

Lean Manufacturing Articles and click on Series 12


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