QFD Workshop

Training and hands-on use of QFD are essential to begin applying it. This session will include several of our work­shop exercises to help demonstrate this methodology. An outline of the standard two-day workshop (on which the workshop part of this session is based) is as follows:
1. Introduction

• Product Planning and Voice of the Customer
• Kano Model and Types of Customer Requirements (Spoken and Unspoken)
• Methods and Considerations for Capturing the Voice of the Customer
• QFD Approach and Methodology—House of Qual­ity
• Basic QFD—The Four Phases
2. Product Planning (House Of Quality)
• Development of the Product Planning Matrix Based on Voice of the Customer
• Guidelines, Lessons Learned & Alternate Ap­proaches
• Exercise 1: Organizing Customer Requirements, Evaluating the Competition andDeveloping a Prod­uct Strategy (Team Development of a New Pocket Calculator Product)
• Exercise

2: Developing Technical Characteristics for the New Product & Establishing Relationships with Customer Requirements

• Exercise 3: Performing a Technical Evaluation (Product Benchmarking with Competitive Calcu­lators)
• Exercise 4: Considering Interactions, Risks, Im­portance Ratings, & Other Factors for Develop­ment
• Exercise 5: Analyzing the Product Planning Matrix and Establishing Target Values
• QFD with Complex Systems/Products: Two Ap­proaches

3. Subsystem/Part Deployment

• The Product Development Process and Prepara­tion of the Deployment Matrix
• Exercise 6: Deploy Design Requirements & Identify Other Basic Functions
• Determining Critical Assembly/Part Characteris­tics—Performance & Reliability
• The Role of Design of Experiments (DOE), Fault Tree Analysis (FTA) and Failure

Modes and Ef­fects Analysis (FMEA) in QFD
• Taguchi Method Case Study (optional)
• Concept Development & Product Benchmarking
• Exercise 7: Develop & Select Product Concept -Pugh Concept Selection
• Exercise 8: Determine Critical Part Characteris­tics, Relationships, Importance

 Ratings & Target Values

4. Process Planning

• Deploy Selected Part Characteristics
• Evaluate and Select Process Approach
• Determine Process Relationships & Critical Pro­cess Parameters
• Evaluating Where to Improve Process Capabili­ties and Invest in New Equipment
• Workshop Exercise (optional)

5. Production Planning

• Deploy Critical Processes
• Establish Quality Control, Test, Process Control and Maintenance Parameters
• Develop Work Instructions and Training

6. QFD Framework and Process

• Enhanced QFD Framework—an Approach for Com­plex Products
• QFD and Systems Engineering
• Applying QFD to Services, Software Development and Business Processes
• Planning and Managing the QFD Project
• Team Membership and Operation
• Management Support, Training and Avoiding Pit­falls
• QFD Software Tools